Brand FAQs

Partners & Platform Operations

Why partner with us?

DSTNC connects brands with consumers, enables brands to gain exposure in new markets, reduce costs associated with setup and expansion, and streamline their online operations.

What kind of services do you provide?

As part of our logistics solutions, DSTNC facilitates order fulfillment and returns (from its USA warehouse), after-sales support, and digital marketing and creative services.

How do brands operate on DSTNC?

DSTNC uses an API integration that syncs products from the brand’s website onto our platform, including images, descriptions, inventory levels, and allows for order placement. Orders will automatically sync to the brand's e-Commerce dashboard and can be fulfilled like any other web order. Additionally, brands can log in to DSTNC’s Brand Portal and view their U.S. inventory, orders and returns status.

Does DSTNC buy inventory from its brands?

No, brands own the products/inventory sold on our platform.

Are there any set-up or account fees?

No, we only charge a sales commission fee.

Shipping & Returns

Do DSTNC customers have to pay for shipping?

No, we offer free shipping and free returns on all orders.

What is the shipping time?

All orders are shipped via express service (UPS/DHL/FedEx) and delivered within 3-5 business days.

Are shipping costs covered by DSTNC?

We cover all shipping costs (outbound shipping and returns) related to purchases made through our platform.

What is DSTNC’s return policy?

Items must be returned within 30 days of delivery in new, original condition, and with all tags attached.

How does the platform manage returns?

DSTNC offers easy and free returns - customers can generate free return labels through the platform and ship their returns back to the DSTNC facility center in California. As soon as the return has been processed, the item/s will be added to the brand's inventory and shipped for new incoming orders.

Does DSTNC offer international shipping?

At this time, we only ship to addresses within the United States.

Payments & refunds

What is the DSTNC payment model?

We charge a commission on every sale made through our platform. We use Stripe, a third-party payment processor, to collect customer payments and to pay out brands. Payments are distributed to the brand’s bank account within 7 days of the transaction.

Do you handle duties and taxes?

Customers are responsible for all duties and taxes associated with their orders. During checkout, we provide estimated charges and collect additional payment, if applicable. Charges are automatically submitted to the shipping carrier/custom broker.

What types of payments do you accept from customers?

We accept Visa, MasterCard, American Express, Discover, Diners Club, Elo, JCB, PayPal, Apple Pay, and Klarna.

What is DSTNC's procedure for issuing refunds to customers?

After a return is processed at our facility, the brand will get an email notification from our Order Management System (OMS) with the return details. DSTNC will refund the customer within 1-2 business days following notification to the brand, granted the product(s) are in good, resalable condition. The funds will be deducted from both DSTNC and the brand.

Does the platform offer promotions and/or discounts?

Yes. We will apply the same discounts and promotions to DSTNC platform if the brand offers discounts on their website or has a special promotion at checkout. We may also run special promotions authorized by the brand.